Jimmy John's Reviews

Based on 468 customer reviews from our shopper community, Jimmy John's’s overall rating is 3.05 out of 5 stars and 68% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 28% of reviewers consider Jimmy John's overall a good value option, based on a rating of 2.04 from 54 votes. The most common issues with Jimmy John's are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.79, 1.30, 1.96 and 2.41.

3.1

468 Reviews

Overall Rating

5 Stars

58

4 Stars

202

3 Stars

57

2 Stars

9

1 Star

142

Good Value

2.0

Price & Quality

2.4

Shipping & Delivery

1.8

Customer Service

2.0

Return Policy

1.3

All Reviews (468)
beautifulelephant524
May 11, 2023
"JJ is a letdown"
This joint is a total joke. I ordered a turkey Tom, and it was sized for a kid. Zero flavor and a seriously thin sandwich. Honestly, I could whip that up at home. I’ll be sticking with Jersey Mike's.
rbhatia749
April 21, 2023
"Super Slow Service"
For a spot that claims to be 'Freaky Fast', it took nearly 2 hours after I placed my online order before the delivery driver called to say they were there. No way, not doing this again, J.J. Never again!
nerdycocoa
April 19, 2023
"Stale Sandwich Bread"
Last night, I placed an order for nearly $90 in sandwiches from Jimmy John’s at Cascade, and let me tell ya, the bread was rock hard! 😡 I am REALLY ANGRY!!
MartinHawkins
April 16, 2023
"Tried Jimmy's Once"
I went to Jimmy's one time, and that’s all it took. The bread was boring and tasteless, with hardly any veggies. Honestly, I could’ve whipped up something better at home and felt more satisfied. They really ought to shut down.
JoanLong
March 27, 2023
"Awesome Eats"
Awesome eats! Prepared really quick. The veggie sandwiches are top-notch. Pro tip: toss some salt and vinegar chips right into your veggie sandwich.
redpanda364
March 24, 2023
"Terrible sandwich experience and slow service"
I placed an order for a sandwich for my brother to grab on his way home from work, asking for it to be ready by 8:15pm. When he got there, the sandwich wasn’t prepared. I specifically requested no mayo, yet it arrived loaded with it. I absolutely despise mayo on an Italian hoagie. Took a few bites and ended up tossing the rest. Mayo should be a choice, not something that’s just thrown on. I won’t be going back to JJ's. There are plenty of other spots around that do a way better job.
greencat661
March 20, 2023
"Disappointing Caprese Sandwich"
If this sandwich is what they consider a new offering, they really missed the mark! It appeared just like any ordinary sub, with the meat all squished together. The soft mozzarella? More like a flimsy slice of hard cheese. The lettuce was trapped in some 'pesto' sauce and crammed into the back of the overcooked bun, which was baked way too long. The tomato? Totally squished and tiny. Definitely didn’t match the picture! I’m crossing JJ's off my list for good!
Willie.George
March 13, 2023
"Caprese Delight"
This sandwich is super lean, and honestly, it’s a total fib that what you receive resembles the one shown in the ads. Just one slice of salami and two bits of mozzarella. What a rip-off!
crazyostrich536
March 13, 2023
"Disappointing Experience"
Man, they took forever! I couldn't even have it for lunch. I ordered the combo, but they forgot my side. I'm really let down by the service and the wait time. I just wish they were more organized and did a better job.
TeresaPeck
March 09, 2023
"Where's the Avocado?"
I tried "The Veggie" for the first time since I'm a big fan of avocado. But honestly, there was no avocado flavor at all. I spotted a tiny bit of avocado spread, about the size of a quarter, tucked between the cheese slices. Super disappointing, so I had to give it one star. Aside from that, as a veggie sandwich, it was pretty tasty. The lettuce, tomatoes, pickles, and cheese were all fresh. Delivery was quick and right on time. My biggest worry was them forgetting to leave off the mayo, but they nailed it! Jimmy John's, if you're gonna promote avocado spread, at least make sure there's enough for us to actually taste it!
Tristan.Cole
March 08, 2023
"Disappointing Experience with My Order"
I made an order on March 7th at 12:27pm, but it wasn't ready for pick-up until after 1:38pm. When I got back to work and checked my order, I found it was wrong. I called the store and talked to a staff member who told me I could return the incorrectly made sandwiches and pick up new ones that would be ready by 4pm. Before I left for the store, I called again to confirm the sandwiches would be prepared. The manager, who introduced himself as Holden, said he wouldn’t remake the sandwiches but I could take the free items that were missing and add them myself. By this time, it was over 2 hours later, and the sandwiches had been sitting in my car, making them unsafe to eat, not to mention they were on soggy bread. I told the manager that his employee had said I could return the sandwiches for a replacement. Holden showed no sympathy whatsoever. He took no responsibility for the mix-up and flat out refused to replace my order. I will NEVER go back to this place again, and I strongly suggest you don’t waste your money here either. Their service is awful, and the manager is a terrible person who clearly lacks respect for customers. You’d be better off going to Potbelly instead!
HenryPrice
February 24, 2023
"Watch Out for the Tuna"
Just a heads up for folks who can't stand onions. Seriously, steer clear of the Tuna! It's packed with onions, yet the description doesn't say a word about them being in the Tuna salad. Why toss in onions when you could just let those who enjoy them add 'em to their sandwich for free? I couldn't even finish the sandwich, and it ended up being a complete waste of cash!
AmberYoung
February 05, 2023
"Fantastic Support from the Team"
The staff here are super friendly and really know their stuff. These ladies are awesome! They greet you with a smile and jump right in with helpful suggestions.
angrytiger360
February 01, 2023
"Seriously?"
I placed my order at 1:30, and then I got a call saying the driver was taking a break, so I’d have to wait until they returned. It finally arrived at 2:17, but guess what? They sent the wrong sandwich and a different soda that spilled all over my cup. I tried calling them back, but they hung up on me. When I called again, they mentioned they’d add a credit to my account for 'next time.' Yeah, right, like that’s gonna happen.
crazyfish193
January 24, 2023
"Fantastic Sandwiches"
The Gargantuan sandwich with Kickin' ranch is simply incredible. The ingredients are super fresh and bursting with flavor. Plus, they always deliver on time. This is my go-to spot for a quick bite.

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Questions & Answers

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Jimmy John's

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Is jimmy john's a scam or a legit company?

ColleenRhodes
December 06, 2020

“It's legit but it shouldn't be... I've had 7-11 subs that tasted better than this "food"... questionable”

What made you choose jimmy john's over similar businesses?

ticklishladybug192
December 06, 2020

“Because I always hear the commercials on TV the radio etc. And I am delivery driver and get to smell them all day... they definitely smell better than they taste...”

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