Jimmy John's Reviews
Jimmy John's has an overall rating of 3.1 based on 491 reviews. Customer feedback on Jimmy John's is mixed: Jimmy John's reviewers highlight positive aspects like fast delivery, fresh ingredients, wide variety of sandwiches and friendly staff, which strongly appeal to busy professionals, college students, and sandwich enthusiasts. However, Jimmy John's is often criticized for its higher prices, inconsistent service, limited vegetarian options and long wait times during peak hours.
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How would you rate Jimmy John's?
All Jimmy John's Reviews (491)
EvelynRaygoza
May 23, 2026
"Hours are never right"
I checked jimmyjohns.com before I drove over because, you know, I didn’t want to waste my lunch break. The site said the store was open, but when I got there the doors were locked, lights were off, and there wasn’t a single person around. that’s ridiculous.
If your hours change, then update the website. It’s not hard, and it’s on them to make sure customers aren’t driving there for nothing. This has happened more than once now, so I’m done letting them waste my time.
If your hours change, then update the website. It’s not hard, and it’s on them to make sure customers aren’t driving there for nothing. This has happened more than once now, so I’m done letting them waste my time.
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hello_kathy969
May 18, 2026
"Solid for a Quick Sandwich"
I usually feel like Jimmy John’s is reasonable for what you get. The sandwiches are filling, taste fresh, and I’m not sitting there afterward wondering why I spent the money. Once you start adding extras, the total can creep up a bit, so I tend to keep it simple. It’s not some amazing bargain, but for a regular sub, it does the job well.
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RevaBedor
May 14, 2026
"Pretty good drive-thru, but why the wait??"
I stopped by the Jimmy John’s drive-thru for lunch, and overall it went well. The guy at the window was friendly, and my sandwich came out exactly how I ordered it, which is all I’m really asking for, right??
The only thing keeping it from being a full 5 stars is that the line moved slower than I expected, especially since there were only a few cars. Still, the food tasted fresh, it was easy to grab on a busy day, and I’d go back again??
The only thing keeping it from being a full 5 stars is that the line moved slower than I expected, especially since there were only a few cars. Still, the food tasted fresh, it was easy to grab on a busy day, and I’d go back again??
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John_scott83
May 08, 2026
"Pretty easy to order, but a little limited"
Ordering on jimmyjohns.com is simple overall. I mean, it’s not hard to use at all, but when I try to customize a sandwich, it can feel kind of limited. Taking toppings off is easy, but adding things or making small changes isn’t always obvious. It’s fine for a quick order, I just wish there were more options without having to type everything into the notes
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hello_wayne069
April 19, 2026
"The lettuce tasted really fresh, which…"
The lettuce tasted really fresh, which I liked. The tomatoes were kinda soft though, so that part wasn’t my favorite...
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katherine.Lewis
April 16, 2026
"Delivery took way longer than expected"
I ordered from Jimmy John's because I was expecting it to be quick like it usually is, but my delivery ended up taking almost an hour. The tracker didn’t really update much either, so I was just sitting there checking it and getting more annoyed. The food was fine once it finally showed up, but the main reason I order Jimmy John’s is the fast delivery. I thought it would be faster than, well… anyway, it wasn’t terrible, but it definitely wasn’t great. I probably won’t order delivery again unless I don’t have another option.
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hello_michael044
April 14, 2026
"The catering showed up late again..."
The catering showed up late again, and it felt like nobody was really that bothered about it. Just not a great experience overall.
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russeldavis5157
April 08, 2026
"Always gets my order right"
I’ve ordered from jimmyjohns.com a few times now, my order has been right every single time. No missing chips, no wrong sandwich, nothing mixed up. A friend recommended ordering through the site, and I’m glad I listened. It’s just nice to grab lunch without feeling like I need to double-check the whole bag before eating.
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valsmith7169
March 28, 2026
"Delivery area makes no sense"
I’m literally like 10 minutes away and somehow I’m “outside the delivery area.” Not sure how that makes any sense tbh… feels kinda ridiclous
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delisaguerrero7519
March 24, 2026
"Easy little lunch spot"
I stopped in for a quick lunch and it was nice. The place was clean, not super loud or chaotic, which I always appreciate when I just want to sit down and eat a sandwich without feeling rushed. The staff looked like they had a lot going on, but they were still friendly enough. Nothing fancy, just a solid chill spot for a quick bite.
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Kathryn_willis73
February 09, 2026
"Super Nice Staff"
The staff was super nice. Made the visit easy...
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david1986
February 03, 2026
"Pretty easy pickup most of the time"
Ordering for pickup has been smooth overall, and my sandwich is usually ready by the time I get there. A couple times the bag was sitting behind the counter and it took a bit for someone to notice I was waiting, but it wasn’t a huge deal. Still a convenient option
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rebekah2001
January 21, 2026
"They make ordering feel easy"
I still remember feeling so relieved the first time I ordered here because I could actually tweak my sandwich without it turning into a big deal. They were really good about my diet needs, and it made the whole experience feel simple and comfortable
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katherine1989
January 18, 2026
"The sides just felt like the right call"
I ordered through Jimmy John's and added chips and a pickle with my sandwich, mostly on a gut feeling. i’m glad I did. The chips were fresh and crunchy, not that sad stale kind you sometimes get, and the pickle was nice and cold with a solid snap. Nothing fancy, but it just made the whole meal feel more complete. I’d definitely get the sides again...
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david.Brown
January 18, 2026
"Sandwich was okay, but the bag didn’t really hold up"
The sandwich itself was totally fine and tasted about like I expected, so no real complaints there. The only thing that was a little annoying was the packaging, because the bag started getting soggy fast and felt kind of flimsy by the time I was eating. It wasn’t a huge deal, but it definitely made the whole thing a bit messier than it needed to be
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addie.Fisher
January 04, 2026
"Easy Ordering, Just a Bit of a Wait"
The site worked fine and ordering was straightforward. My sandwich did take longer than I expected, but I guess it’s one of those reminders that convenience still depends on real people making the food. Overall, it was okay, just wish the timing had been a little better
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FayDyer_26
January 03, 2026
"Rewards are decent, just a little slow"
I use jimmyjohns.com mostly for the rewards. The points do add up, but it feels kind of slow sometimes. It’s always nice when you finally get something free, but I do wish the offers were a little better or popped up more often
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joyce1970
January 01, 2026
"It Was Just Okay"
The sandwich tasted alright, but the bread was kind of stale and tough. That part really threw it off for me, so overall it was just one of those okay meals.
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JohnPorter_40
December 29, 2025
"Good options, but hurry up with more veggies"
The lunch menu has a decent amount of variety without being overwhelming, which I liked. I just wish they’d add a few more veggie options already.
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JeanSmith_89
December 15, 2025
"I stopped in for a quick sandwich…"
I stopped in for a quick sandwich, but the place didn’t look not clean, honestly. The tables had crumbs and sticky spots, the trash was overflowing, and the floor looked like it hadn’t been swept in a while. The food wasn’t bad, but it’s hard to enjoy it when the store looks like that. I probably won’t be going back to this location...
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Jimmy John's Q&A
Is jimmy john's a scam or a legit company?
ColleenRhodes
December 06, 2020
“It's legit but it shouldn't be... I've had 7-11 subs that tasted better than this "food"... questionable”
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What made you choose jimmy john's over similar businesses?
ticklishladybug192
December 06, 2020
“Because I always hear the commercials on TV the radio etc. And I am delivery driver and get to smell them all day... they definitely smell better than they taste...”
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Can you share a success story using jimmy john's?
ErikKing
January 03, 2020
“No no no no no no no no no no no no no no no no no no no no no no no no no”
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